Refunds and disputes

• Your wallet. Money you have deposited and not yet committed to anything. You top up once and fund many campaigns from it.
• Campaign escrow. Funding a campaign moves the full cost of it out of your wallet and holds it against that one campaign. It is not FiniTasks revenue at this point and it is not the worker's either.
• Released. An approved completion releases exactly one task's price out of escrow: the worker payout to the worker's available balance, and the remainder as the FiniTasks margin.

Every one of those movements is written to an append only ledger with both sides recorded, so what you have deposited, what is committed, and what has been spent always add up.

There is one code path that releases escrow, and it runs only when a submission is approved, whether that approval came from you, from FiniTasks, or from a worker's appeal being upheld. Nothing else can move that money, and the database itself refuses to release or refund more than was funded into the campaign.

This is why there is no separate service fee at checkout. The cost of a campaign is the price per task multiplied by the number of slots, and that whole figure is what leaves your wallet. FiniTasks is paid from the spread between the advertiser price and the worker payout, which is fixed on the campaign when it is created.

If a campaign does not fill, the money funded against slots that nobody claimed and nobody had approved has not been spent. It has not become FiniTasks revenue and it has not become a worker's balance. It returns to your advertiser wallet, where you can put it against another campaign or ask for it back.

Closing a campaign before its slots are used is handled by FiniTasks staff rather than by a button in your account, so ask us and we will do it.

Two things happen in order. First, work that has already been submitted has to be decided, by you or by FiniTasks, because a worker who has already done the task is owed a decision on it and closing a campaign does not take that away. Then whatever is left in escrow is unspent, and it goes back to your wallet.

Tasks that were claimed but never submitted release no money, since nothing was ever approved for them.

A rejection moves no money at all. The worker is not paid and you are not charged for that submission. The price for it stays in escrow, held against your campaign.

The rejection has to carry a written reason, and the worker can appeal it inside the appeal window. If you or FiniTasks staff uphold that appeal, the submission is approved and released exactly as any approval would be, and you are charged for it. If staff deny it, your rejection stands and the money stays in escrow.

Once a submission is approved, money has moved into a worker's balance and out of yours. We only take it back if a later check shows the task was not done properly, and then it returns to your order.

Proof you do not review within the time set on your order may be decided by FiniTasks, so finished work does not wait forever. If your queue is bigger than the attention you have for it, choose a longer review time when you place the order.

• Approved completions, whoever approved them.
• Work that met the proof rules you published, done inside the time the task allowed.

Everything else is either still in escrow or back in your wallet, and both of those are still your money.

Tell us what you expected and what you are seeing. Every movement on your account is a ledger entry, in kobo, with both sides written and a reference attached, so a disagreement about a number is a question with an answer rather than a matter of opinion. We will walk it with you.